Faq
FAQ
How does the design process work
The first steps to book an appointment with us for a private custom-made jewellery consultation. Our design team can envisage /design a piece to exactly match your dream piece - whether it's an engagement ring, an anniversary present or family heirloom piece. The next step is to discuss gemstone options size , shape colour and a personal extras added working through drawings from here your piece will be worked on by our master jewellers with updates on the process.
what do I need to bring to the design consultation
Any pictures or inspiration , artwork or references. You can bring existing pieces of jewellery you have collected or would like us to match. loose gemstones you have or family heirlooms.
is a deposit required
The appointment is free of charge. to start any custom orders we require a 50 percent deposit. You will need to pay the balance or have the funds cleared before the piece is delivered.
Shipping questions
Frequently asked question
Share details about your shipping policies, item returns, or customer service.
Frequently asked question
Share details about your shipping policies, item returns, or customer service.
Frequently asked question
Share details about your shipping policies, item returns, or customer service.
Returns questions
Frequently asked question
Share details about your shipping policies, item returns, or customer service.
Frequently asked question
Share details about your shipping policies, item returns, or customer service.
Frequently asked question
Share details about your shipping policies, item returns, or customer service.