The first step is to book a private, custom-made jewellery consultation with me. I can design a piece to match exactly what you have in mind, whether it is an engagement ring, an anniversary gift or a family heirloom. We then talk through gemstone options, size, shape, colour and any personal extras. I work from drawings, and once the design is approved your piece is made by hand in our Gold Coast workshop, with updates along the way.

Any pictures or inspiration , artwork or references. You can bring existing pieces of jewellery you have collected or would like us to match. loose gemstones you have or family heirlooms.

The appointment is free of charge. to start any custom orders we require a 50 percent deposit. You will need to pay the balance or have the funds cleared before the piece is delivered.

Yes. Shipping is complimentary on all orders within Australia, and every Australian parcel is tracked and requires a signature. For international orders, we'll quote FedEx shipping personally for your order.

Ready-made pieces are dispatched straight away and usually arrive within about 2–3 business days within Australia. Custom pieces take about 2–3 weeks to make after your design is approved (depending on the piece), and then arrive within a few days of dispatch.

Of course. Let us know your date when you order or book, and we'll do everything we can to plan around it. For custom pieces, the earlier you start, the better.

It means your piece is never left on a doorstep. Because of this, we can't deliver to parcel lockers or PO Boxes. A work address can be a good choice.

Yes. Free pick-up is available from our Gold Coast studio by appointment. We'll confirm the location when you book, and we can check the fit while you're with us.

Yes. International orders are sent with FedEx, tracked and signature-required. Shipping is quoted personally for each order. Import duties, taxes and customs fees are set by your country, aren't included in your order or shipping quote, and are payable by you.

Yes, for ready-made pieces. Within 14 days of delivery or collection, you can exchange it or receive store credit for the full purchase price (valid for three years), as long as it's unworn and in its original packaging. We don't offer refunds for change of mind, and there's no restocking fee. For hygiene reasons, earrings must never have been worn or tried on. Resized or engraved pieces can't be returned for change of mind.

Custom pieces are made just for you, so they can't be returned for change of mind once you've signed off the design and we've ordered your materials. Your rights under Australian Consumer Law always still apply: if your piece is faulty or doesn't match the design you approved, we'll make it right.

Custom pieces start from A$3,000. A 50% deposit begins your design, and the balance is due when your piece is finished. If you decide not to go ahead before you've signed off the design, we'll refund your deposit less a A$500 design fee for the design and CAD work already done. Once you've approved the design and we've ordered your materials, the deposit is non-refundable.

Please contact us straight away, with photos if you can. Under Australian Consumer Law, you're entitled to a repair, replacement or refund depending on the problem, and we'll reimburse your reasonable return postage for a confirmed fault.

Yes. Your first resize on a Valenzo ring is complimentary if you ask within 60 days of delivery or collection and the change is up to two sizes. Eternity and full-pavé bands, engraved or patterned bands and some intricate designs may not be resizable, or may need a quote. A resized ring can't be returned for change of mind.

We're sorry, but we only resize and alter pieces we've made ourselves. That way we can stand behind the craftsmanship completely.

For a faulty item, we reimburse your reasonable return postage. For change-of-mind returns, return postage is at your cost. Please use a signature-required service, as the piece is your responsibility until it reaches us. You're also welcome to return your piece in person at our studio by appointment, at no cost.

Once we've approved a refund (for a faulty piece, or a custom deposit), it's processed to your original payment method within 5–10 business days. Your bank may take a few extra days. Change-of-mind returns are exchanged or credited as soon as we've received and checked your piece.

We'd love to hear from you. Book a consultation